Vault Digital Funds

Privacy Policy

Privacy Policy

Privacy is important to us. We are committed to protecting your privacy in accordance with the law. This Privacy Policy describes our policies and practices in relation to collecting, storing, using and disclosing personal information.

If you use our website, you agree that we may collect, use, disclose and store your information in accordance with this Privacy Policy. We may change this policy at any time by posting an updated policy on our website.

In this policy, Vault Digital Funds, we, our and us means Vault Digital Funds Limited.

What Information Do We Collect?

We may collect information about you when you use our website, when you subscribe for further information at, when you apply for a product or service with us, and during our relationship with you. We may also collect information about you from third parties when you have authorised this or the information is publicly available. We, or our business partners who you purchase through, may collect your;

  • Contact details, such as email, phone number, address.
  • Personal details, such as name, date of birth, passport or driver’s licence, source of funds, bank account number, IRD number, Prescribed Investor Rate (PIR, your marginal rate of tax to be deducted from the PIE Funds, go to IRD’s guide here).
  • Device details, such as IP address, device information, operating system, web log information.
  • Purchase details, such as your order details, and reconfirming your bank account.
  • Phone records, we may record any phone conversations for quality control (making sure our staff are giving the right advice) or dispute resolution (having a record of who said what).

What Do We Do With Your Information?

We may use your information for the following purposes:

  • Verifying your identity and address (when providing products and services to you direct).
  • Providing you our products and services, and managing our relationship with you.
  • Providing you with information about our products and services (including promotional material and news).
  • Improving our website, products and services. Conducting market research and statistical analysis.
  • Monitoring and improving the performance (and security) of our websites, systems and networks.

We may also use your information for any other purpose authorised by you, or as otherwise required or permitted by law.

We may disclose your information to the following third parties:

  • Anyone you authorise us to disclose that information to Anyone that provides us services that relate to a purpose listed above (including third parties in New Zealand and overseas), which must handle your information in accordance with this policy.
  • Anyone that we need to contact to carry out your instructions.
  • Government agencies and other third parties where required by law or any court.
  • Anyone that can help us if your use of our website is causing us technical issues (including an attack on our website, systems or networks).
  • Anyone looking to purchase our business or assets.

How Do We Hold And Protect Your Information?

We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. Access to personal information is only granted to an employee or contractor of Vault Digital Funds Ltd to carry out duties required to support our customers. Strong, multi-factor authentication is used and access is revoked when no longer required.

How Can You Check, Update Or Change The Information We Are Holding?

Send us an email through our helpdesk to let us know if you want to view, amend or delete any personal information we hold about you. There’s no charge for this. Please contact:

In some cases, to ensure the security and integrity of our website, systems or networks or to comply with the law, we may still be required to maintain the historical personal information you have submitted to us. In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.


Our website places a cookie on your computer. A "cookie" is a file which allows us to track your likes, dislikes and interests as you use our websites. We may use this information to help us identify you, to personalise your experience when you visit our website and to provide you advertisements for our products and services when you visit our and third party websites.

You can stop cookies from being placed on your computer by changing the settings for your internet browser. However, some of our website features will not work without cookies.

In addition, we may use third party cookies from Google Analytics for Display Advertisers. This gives us access to aggregated, anonymous information about the age, gender and interests of visitors to our website and who has viewed our advertisements on third party websites. We may use this information to improve our website and to better target our advertisements on our and third party websites.

You can opt out of personalised advertisements in your Ads Settings. Information on how to do this is available here.

Your Consent

By accessing our website, you consent to the collection and use of the information you have provided to us for the purposes described above.

Privacy Officer

Our Privacy Officer is responsible for ensuring we comply with the Privacy Act, dealing with any complaints about possible privacy breaches and requests for personal information, or correction of personal information.

If you believe your privacy has been compromised or we’ve breached the Privacy Act and you would like to make a complaint, you can complain to our Privacy Officer via email, and we will do our best to help resolve any issue you may have.

Privacy Breaches

We must report any serious privacy breaches to the Office of the Privacy Commissioner. A serious breach is one that poses a risk of harm (e.g. leaked personal information is published online or used to facilitate identity theft).  Where a serious breach occurs, we will also notify the people whose information was affected.

Breach notifications to the Office of the Privacy Commissioner can be made by email, telephone or by using their online enquiry form: